Wednesday, February 27, 2019

Medical Marijuana Call Center Forced to Close Due to Heavy Volume

The Oklahoma Medical Marijuana Authority (OMMA) has closed down one area of the agency in order to process a backlog of thousands of applications they have received involving medical marijuana. 

The authority closed its call center, which was reportedly answering more than 1,000 calls per week, in order to allow authority members to concentrate on processing applications. 

In the past six months Oklahoma has licensed over 65,000 cardholders. According to the OMMA they currently receive approximately 5,000 applications per week. 

The OMMA's policy is that they will respond to applications and requests within 14 calendar days. Because of the increasingly heavy volume they were forced to shuffle employees around to process the requests. Officials have stated that they are in the process of hiring and training more staff.

The closure of the call center is temporary but there is currently no indication of when it will be reopened.

According to the Oklahoma Tax Commission medical marijuana sales reached over $4.3 million in January and generated $305,265 in taxes during the same period. 

Numbers from the OMMA state that as of February 25th, 65,752 patients, 456 caregivers and 3,718 business applications have been received for a total of 69, 926.

54,253 patient, 331 caregiver, 1,041 dispensary, 1,836 grower and 508 processor licenses have been approved for a total of 57, 969.

KXMX News Staff

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